The business AI method

How to move from AI idea to useful system.

Use this as a student project framework, a consulting checklist, or the first draft of an internal AI strategy. Each step connects technology to a business decision.

01

Choose the work

Pick a process with frequent volume, visible friction, and a clear owner. Avoid starting with “where can we add AI?”

Deliverable: one-sentence problem statement.

02

Map the current state

Document actors, systems, handoffs, wait time, rework, exceptions, and the decisions people make today.

Deliverable: a simple process map.

03

Map the context

List the documents, records, policies, permissions, and live signals required to make a good decision.

Deliverable: a context and data inventory.

04

Pick the shape

Use search, a copilot, a workflow, or an agent based on uncertainty and autonomy—not on novelty.

Deliverable: a system boundary diagram.

05

Design controls

Define approval gates, tool permissions, logs, escalation paths, and the safest failure mode before launch.

Deliverable: an operating policy.

06

Evaluate and scale

Test realistic cases, measure quality and economics, then increase autonomy only when the workflow is reliable.

Deliverable: an evaluation report.

Student project template

Build the smallest safe loop.

A good first project is narrow enough to evaluate and meaningful enough to teach you something about the business.

Example: an AI assistant reads a support ticket, retrieves the relevant policy, drafts a response with citations, and waits for an agent to approve before sending.
RetrieveFetch the policy and customer history relevant to the ticket.
ReasonDraft a response, identify missing information, and state uncertainty.
ReviewLet a support specialist inspect sources and edit the draft.
ActSend only after approval, with a record of who approved and what changed.
LearnCapture corrections and measure resolution time, quality, and escalation rate.
How to think like a business analyst

Ask five questions in every case.

Value

What outcome improves, and for whom?

Feasibility

Do we have the data, access, integration, and skills?

Risk

What happens when the system is wrong or unavailable?

Adoption

How will people change behavior and trust appropriately?

Economics

Does the benefit exceed model, integration, review, and change costs?

Learning

What will the pilot teach us that a presentation cannot?

Work with the canvas

Turn this method into a pilot plan.

The AI Implementation Canvas ↗ turns the steps above into concrete team answers: the decision, people, data, AI role, safeguards, economics, and pilot gates.

Open the Canvas ↗